User Terms

# User Terms and Conditions **Effective Date: September 25, 2026** Welcome to PourGen. By accessing or using the PourGen website and services, you agree to comply with these User Terms and Conditions. If you do not agree with these terms, please do not use our services. ## 1. About PourGen PourGen is an online platform that connects users with vendors offering products and/or services. PourGen may provide marketplace, ordering, communication, payment, and related services. ## 2. User Account Users may be required to create an account to access certain features. You are responsible for providing accurate and current information during registration and for keeping your login credentials confidential. You are responsible for activities performed through your account. If you believe your account has been accessed without authorization, you should contact PourGen promptly. ## 3. Acceptable Use Users agree not to: * Provide false, misleading, or fraudulent information. * Use the platform for unlawful activities. * Attempt to gain unauthorized access to accounts or systems. * Upload malicious software or harmful content. * Abuse, harass, threaten, or impersonate other users or vendors. * Use the platform in a way that could damage or disrupt PourGen. * Attempt to circumvent platform security or access restrictions. ## 4. Products and Services Products and services listed on PourGen may be provided by independent vendors. Vendors are responsible for the accuracy, legality, quality, availability, pricing, and fulfillment of their listings. Users should review product or service information before placing an order. ## 5. Orders and Payments Where applicable, users may place orders through the platform. Prices, availability, delivery charges, taxes, and other applicable fees may vary by vendor. Payment processing may be handled through third-party payment providers. Users may be subject to the terms and policies of those payment providers. ## 6. Refunds, Returns and Cancellations Refunds, returns, exchanges, and cancellations may be subject to the policies of the relevant vendor and applicable law. Users should review the applicable terms before completing a transaction. ## 7. User Content If users submit reviews, comments, images, or other content, they must ensure that such content is lawful and does not violate the rights of others. By submitting content to PourGen, you grant PourGen permission to use, display, reproduce, and distribute that content as reasonably necessary to operate and promote the platform. ## 8. Intellectual Property The PourGen name, branding, website design, software, text, graphics, and other platform materials may be protected by intellectual property laws. Users may not copy, modify, distribute, sell, or exploit PourGen materials without prior written permission. ## 9. Account Suspension or Termination PourGen may suspend or terminate an account if it reasonably believes that the user has violated these terms, applicable laws, or platform rules. Users may also request closure of their account by contacting PourGen. ## 10. Third-Party Services PourGen may use third-party services for payment processing, communication, analytics, hosting, delivery, authentication, or other functions. Use of those services may be subject to the third party's own terms and privacy policies. ## 11. Disclaimer PourGen provides the platform on an "as available" basis. While we aim to maintain reliable services, we do not guarantee that the platform will always be uninterrupted, error-free, or available. PourGen does not necessarily manufacture, own, or directly provide products or services listed by independent vendors. ## 12. Limitation of Liability To the extent permitted by applicable law, PourGen will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform or transactions between users and vendors. ## 13. Changes to These Terms PourGen may update these Terms and Conditions from time to time. Updated terms will be published on the platform with a revised effective date. ## 14. Governing Law These terms shall be governed by and interpreted in accordance with the applicable laws of Bangladesh, unless otherwise required by applicable law. ## 15. Contact If you have questions regarding these Terms and Conditions, please contact PourGen through the contact information available on our website. By registering for or using PourGen, you acknowledge that you have read, understood, and agreed to these User Terms and Conditions.